Shipping & Pickup
We gladly ship worldwide and in a timely manner, typically within 1-2 business days of receiving your order.
We will cover shipping fees to US addresses for orders over $50, and to non-US addresses for orders over $100
When shipping fees apply, rates are automatically calculated by our carriers at checkout based on your order's weight, travel distance, and shipping speed.
If we cannot fulfill an order asap for any reason, we'll reach out via email to offer an alternate item, store credit, or refund. For pre-order and subscription items, the product page will indicate the expected shipment date, but other items in the order will ship as soon as possible.
All orders come with tracking information so you can receive shipment status updates. Please allow up to 48 hours after you receive shipping confirmation for your tracking info to be updated by the carrier. Please note: We only have access to the same tracking information as you and we have no control over a shipment once it has left our facility.
In the event of a lost/stolen package, please reach out and we'll work out a resolution.
We use as much recyclable/compostable packing material as possible and all shipments are 100% carbon-neutral.
We ship all orders via USPS or UPS. Some of our once-living items may be prohibited in some states/countries. Please be aware of what is and is not legal to possess in your state before placing your order. We may refund certain items from your order if it is known to conflict with shipping laws. We cannot be held responsible for any legal issues that arise from your possession of our items. For more, please see our terms and be sure you're familiar with the laws surrounding the wildlife specimens you're shopping for.
We ship international orders via UPS. Shipments to addresses outside of the US are subject to customs inspection and subsequently take longer. Please allow 2–3 weeks for orders to Canada and 3–6 weeks to most other countries.
Due to expensive export licenses and strict laws, we do not ship most wildlife specimens outside of the US. We will cancel and refund any items ordered to be shipped to non-US addresses. If an order is flagged at your country's port of entry and returned to us, we will refund you for the products but not the shipping fee.
If you're in the Tulsa area and would prefer to pickup your order, simply choose the pickup option at checkout and we'll send an email or text when your order is ready. Our pickup hours are M–F, 11–6 at 2415 E Admiral Blvd.
If you have any other questions, feel free to reach out.